# Implementation Process

## Purpose

This document outlines the full integration lifecycle — from initial review to production launch — so teams know what to expect, who needs to be involved, and how to stay aligned throughout.

## Integration Lifecycle Steps

### Step 1: Review Requirements

Reach provides:

- API Specification (Swagger / OpenAPI)
- Getting Started Guide
- Responsibilities & Overview documents


Partner reviews the documentation to confirm technical fit and resourcing.

**Output:** Partner confirms readiness to implement the integration.

### Step 2: Implement API Endpoints

Partner builds API endpoints using the Reach API spec:

- Can use any language or framework
- Must secure endpoints using supported authentication (e.g., token-based)
- Endpoints should return accurate, current data in the expected format


**Output:** API is hosted, secure, and ready for validation.

### Step 3: Provide Access to Reach

Partner shares:

- Base URL for the API
- Access token or other credentials


Reach configures access and prepares for syncing.

**Output:** Reach can connect and authenticate successfully with the partner API.

### Step 4: Integration Testing

Reach tests:

- Authentication
- Sync scheduling and stability
- Data display in dashboards and reports


Partner tests:

- Data accuracy and formatting
- Endpoint reliability


**Output:** A successful test sync, data verified for integrity and accuracy, and confirmation of data visualization in Reach dashboards and reports.

### Step 5: Go Live

- Enable syncing for live customers (can start with an internal or pilot group)
- Monitor sync jobs and user experience during initial rollout
- Teams stay available for issue resolution


**Output:** Integration is live and available for real users.

### Step 6: Ongoing Maintenance & Support

**Partner Responsibilities:**

- Maintain API uptime and data accuracy
- Inform Reach of any upstream system changes that may affect the API response (e.g., internal schema changes, outages)
- Do not change the structure or behavior of the API without direction from Reach


**Reach Responsibilities:**

- Maintain and version the API spec
- Notify partners of any changes to the spec or integration requirements
- Monitor data syncing and usage
- Handle support questions related to syncing, reporting, or how data is displayed


**Output:** A stable, low-maintenance integration governed by a consistent spec.